Hear from people before they walk out
Place a tablet on a stand or show a QR code at checkout. Customers can type, speak, or record a video while the visit is still fresh.
For businesses
Know when a customer needs help before they leave.
A quiet customer can still be unhappy. trustSYSTEM helps your team listen sooner, respond while the experience is fresh, and improve the next visit. Customers can share honest feedback by text, voice, or video.
What this means for you
What changes for your business
Listen sooner, fix problems faster, and show good work so the next customer knows you care.
Hear from customers while it matters
Customers can speak while the experience is fresh, so your team does not have to wait for a message they may never send.
Good work becomes visible
Work done at a customer’s home, office, or job site can become a story you can show without a second visit.
Fix problems before they become public surprises
Your team gets a chance to listen and respond. Customers still control whether their honest review is public.
Make it easier to choose you
Real customer stories help people see what your business does well and trust you faster.
Wherever your customer meets you, listen while it is fresh.
trustSYSTEM fits the way your business already works—at a location, on a job, or online.
Ask at the end of the job
Give a plumber, electrician, cleaner, or other field worker a virtual terminal on their phone. The customer gets the same simple feedback flow at home or on site.
Keep the conversation open after checkout
Show a QR code or feedback link at the end of an online experience. Customers can share what went well or needs fixing without installing an app.
Questions business owners ask
You do not need another complicated system. Here are the short answers before you get started.
Does trustSYSTEM work if I do not have a storefront?
Yes. Field teams can use a virtual terminal at the customer’s home or job site, and online businesses can share the same flow at checkout.
Do customers need to install an app?
Usually no. Customers can use your tablet, scan your QR code, or open the same experience on their own phone.
What happens when a customer is unhappy?
The owner or manager can receive the unhappy signal while there is still time to listen, respond, and mend the relationship.
Do rewards depend on getting a good review?
No. Customers earn Trust Points for taking the time to give honest feedback. The reward does not depend on whether it is positive or negative.