Better customer moments

Know when a customer needs help while there is still time.

A quiet customer can still be unhappy. trustSYSTEM helps your team listen sooner, fix problems faster, and show good work while the experience is still fresh.

For businesses For Consumers See the TrustSYSTEM story

Listen sooner Hear from customers while it matters

Fix faster Respond before problems grow

Show good work Make real customer stories visible

QR & tablet capture

Trust Points enabled

Platform overview

Help customers sooner, make the next visit better

trustSYSTEM gives your team a simple way to ask, listen, respond, and learn before a quiet problem becomes a lost customer or a public complaint.

Customers can speak naturally Text, voice, or video makes it easier for more people to share what happened.

Listen where the moment happens Use a QR code, tablet, or phone at the counter, job site, or customer’s home.

Give problems a path to help Your team can respond to unhappy signals while customers keep control of honest reviews.

Respect the customer’s time Customers earn Trust Points for honest feedback, whether it is good, bad, or mixed.

Start with one customer moment Put the feedback loop in place without buying special hardware.

How it works

Listen, respond, improve

A simple loop for better customer moments: hear what happened, help when needed, and learn what to improve next.

Hear what happened

Customers can share feedback by text, voice, or video while the experience is still fresh.

Help when something is wrong

Your owner or manager gets the signal and can respond before a bad experience becomes a lost relationship.

Make good work visible

With permission, share customer stories that show future customers what your team does well.

For Consumers

Give the business a chance to help while it is still fresh.

Choose text, voice, or video. No app install is required, and honest feedback earns Trust Points where rewards are enabled.

Choose how to speak

Use the business tablet or scan a QR code with your own phone.

Say what went well—or what needs fixing

Your feedback can be good, bad, or mixed. It is still worth hearing.

Help the team respond

Your feedback reaches the business while it can still shape the experience.

Get something back for your time

Earn Trust Points for honest feedback where rewards are enabled.

See how feedback works

For businesses

Business collecting point-of-experience customer feedback

Know what needs attention before customers leave.

A responsive team is what makes a loved business. Hear the signal, respond to the customer, and turn good work into stories future customers can trust.

Listen soonerHear from customers at the counter, on the floor, or at the job site.

Fix problems fasterGet a chance to respond without blocking honest customer feedback.

Get trustSYSTEM for your Business See pricing

Why trustSYSTEM

A loved business listens, responds, and improves

Great businesses are not perfect. They notice when something goes wrong, help the customer, and make the next visit better.

Feedback while it matters Customers can speak before the details and the opportunity to help are gone.

Customers stay in control Rewards are not tied to positive feedback, and customers decide where their honest review goes.

More than a rating Voice and video can show what happened in the customer’s own words.

Respect creates participation Customers get something back for taking the time to speak honestly.

FAQ

Direct answers for both audiences

Quick answers about how feedback works, how Trust Points work, and how businesses can get started.

What is trustSYSTEM?

trustSYSTEM is a feedback and reputation platform that helps businesses collect fresh text, audio, and video responses at the point of experience — including virtual terminal flows for mobile staff in the field.

How do customers leave feedback?

Customers can scan a QR code or use a tablet kiosk to leave text, audio, or video feedback. Field staff can also show a virtual terminal QR code on site.

Do customers earn anything for writing reviews?

Yes. People earn Trust Points for taking the time to give honest feedback. The reward does not depend on whether the feedback is good or bad.

View all FAQs

Get started

Make the next customer moment better.

Start with one customer moment. Listen sooner, respond faster, and make the good work your team does easier to see.

Get trustSYSTEM for your Business For Consumers

Part of the ConnectChief family of solutions for businesses that want technology to run better every day.