Frequently Asked Questions

Yes. Starter is $0 per month and includes up to 50 text reviews each month. Audio, video, and overage usage are not included on Starter.

Starter requires an upgrade when you reach its limit. Growth and Pro can hold extra usage for payment at the displayed per-review rate; the extra reviews become available after payment succeeds.

Growth and Pro show separate text, audio, and video rates in the pricing comparison. Starter has no overage path, and Enterprise uses custom commercial terms.

Yes. You can move to a higher plan from the pricing page. The plan comparison shows the monthly and annual options available for each tier.

Growth and Pro include monthly text, audio, and video review allowances, plus transcription and privacy blurring. The exact limits and overage rates are shown in the current comparison table.

Enterprise is custom. Volume tiers, staff access, locations, integrations, and commercial terms are agreed with your team based on the rollout you need.

Extra usage is not silently added to your bill. When a Growth or Pro limit is reached, extra reviews are held until the owner completes the required payment or upgrades the plan.

trustSYSTEM helps businesses listen to customers while the experience is fresh. Customers can share text, voice, or video feedback, and the team can use it to fix problems and show good work.

Scan the business QR code or use its tablet. Choose text, voice, or video, then share what happened. You do not need to install an app to give basic feedback.

No. You can use the business tablet or scan its QR code with your own phone. Both routes give you the same basic feedback experience without an app download.

Yes. Customers choose the format that feels easiest. A quick voice note or video can be simpler than typing, but text is always an option when that is what you prefer.

Customers earn Trust Points for eligible participation in the trustSYSTEM feedback experience. The points reward the effort of speaking up, not a positive rating or a favorable comment.

trustSYSTEM helps your team listen sooner, fix problems faster, and show off good work. It brings customer feedback, unhappy-signal alerts, responses, and customer stories into one practical operating loop.

The customer remembers the experience best while it is still fresh. Asking at the point of service gives your team a chance to hear concerns early and makes it easier for happy customers to share what went well.

Most happy customers are busy and move on. An unhappy customer may be more motivated to write because they are upset. This can make public reviews louder on problems than on good work. trustSYSTEM makes honest participation easier for everyone.

No. Rewards apply to eligible participation whether the feedback is positive, negative, or mixed. The incentive is not conditional on the review being nice, likeable, high-rated, or favorable.

A business should not hide or delete a review merely because it is negative. The right response is to listen, respond, and fix what can be fixed. Any moderation action must follow a published policy rather than the owner’s preference.

The owner or manager can be notified quickly. That gives the team a chance to understand what happened, respond while the details are clear, and mend the relationship before the problem becomes a lost customer or a public surprise.

No. Social media and SEO help with public attention. trustSYSTEM is a core operations tool: it helps the team hear customers, act on problems, learn what works, and create genuine stories that can travel further.

Feedback should lead to a next step. Your team can fix a confusing process, coach a team member, follow up with a customer, or repeat something customers value. The goal is improvement, not just a larger review count.

Yes. You do not need to buy hardware from trustSYSTEM. Use an iPad or Android terminal on a stand or harness, power it up, and let customers interact with the feedback flow.

Each business can have a dedicated trustSYSTEM page for customer text, voice, and video stories. With customer permission, a good story may also be shared through suitable channels while following each platform’s rules.

Yes. An online business can show a trustSYSTEM QR code or feedback link at checkout or in the order flow. Customers can respond from their own phone without visiting a physical store.

A plumber, electrician, cleaner, or other field worker can carry a virtual trust terminal on a phone. After the job, the customer can use that phone or scan its QR code and respond while the service is still fresh.

The same customer choice and eligible feedback rewards can apply to in-home and job-site visits. Customers can type, speak, or record a video without waiting for a later review request.

When staff attribution is enabled, the owner can connect feedback collection to a team member or location. Use that information for coaching and recognition, not to pressure customers into positive ratings.

Trust Points are the customer’s reward for eligible participation in the trustSYSTEM network. They belong to the customer and may be used where participating businesses accept them under their published offer terms.

They can be used across participating businesses when those businesses accept Trust Points. Each business sets its own offer, limits, dates, and eligibility, so customers should check the terms before redeeming.

Depending on the active offer, customers may receive an instant discount, a coupon for a next visit, or a referral to a nearby business. The reward is for taking part, not for saying something positive.

A participating business can create an offer for nearby trustSYSTEM users who have earned Trust Points. This can introduce your business to people already taking part in the local customer network.

Yes. A business may add a separate offer, such as a free coffee or a discount, for eligible honest feedback. The offer must apply whether the feedback is good or bad and must not require an external public review.

No. Keep TrustSYSTEM feedback separate from Google and other external public reviews. External platforms have their own rules, and Trust Points must not be offered for posting, changing, improving, or removing an external review.

Set up the tablet or QR code. Collect feedback. Respond to issues. See your reputation grow. Once the flow is in place, collection and alerts are simple and repeatable; the team’s important work is listening, fixing, and learning.

No. The core staff action is simple: show the QR code or terminal and let the customer choose how to respond. A short walkthrough can cover the flow, while managers focus on responding to issues and improving service.

The current public offer is a 30-day trial. It gives your business time to set up feedback collection, invite customers to participate, review what you learn, and decide whether the workflow helps.

Yes. Better customer moments do not mean every visit is perfect. They mean customers learn that your business will listen, respond, and help when something goes wrong. Everyone makes mistakes; responsive businesses build trust by taking care of the customer.